Helpfully Yours Frequently Asked Questions

We offer personalized senior concierge services, including but not limited to:

Errand Running – From grocery pickup and pharmacy trips to post office runs, we handle the “running” so you can sit back and relax. If you’d rather take care of errands yourself, our transportation services get you there safely and comfortably—no parking worries, no traffic stress.

Household Support – Light housekeeping, laundry, organization, etc.

Technology Support – Smartphones, video calls, Wi-Fi setup, and more.

Companionship Support – Friendly visits, activities, walks, or a good chat.

Administrative Support – Appointment scheduling, reminders, and follow-ups.

Transportation Support – Safe, reliable rides for seniors to appointments, errands, and social events. Our team offers door-to-door assistance so every trip is comfortable and stress-free.

We Helpfully serve Kansas City and surrounding areas.

Helpfully Yours is open Tuesday – Saturday, 10:00 AM – 6:00 PM.

Need service outside these hours? Email us at support@helpfullyyours.com and we’ll do our best to accommodate you.

Yes! Weekend services are available, and after-hours services can be scheduled in advance by contacting support@helpfullyyours.com.

You can request an appointment by filling out our Contact Us form.

The more notice, the better—but we’ll always do our best to help, even with last-minute requests.

Our services are charged at either an hourly or flat fee rate, based on the type of service requested. Additional out-of-pocket costs (such as groceries or postage) are not included in the hourly or flat rate and must be reimbursed immediately after the service.

Yes! We offer custom packages.

We accept all major credit cards, PayPal, Venmo, Google Pay, personal checks and cash.

Monthly Memberships: Cancel anytime; the cancellation is effective at the end of your billing cycle. No refunds for unused portions.

Service Credits and Gift Cards: Refundable within 15 days of purchase with a written request. Non-refundable after 15 days.

No refund will be issued after services are completed.

We understand emergencies happen, but for all other reschedules, we ask for at least 48 hours’ notice.

No. All services are either prepaid or paid in full at the time of service, so we don’t charge late fees.

Yes! All services can be tailored to your specific needs.

We don’t provide medical care, but we’re happy to support individuals with disabilities or special needs through our concierge services.

Absolutely! You’re welcome to book services for someone else.

No problem! We’ll work with you to develop a Customized Support Plan during your initial consultation.

Absolutely! We’re here to support both seniors and their caregivers or families.

Definitely! We can set up weekly, bi-weekly, monthly, or custom recurring visits based on your needs.

Yes! We provide administrative support like appointment reminders, confirmations, and post-service follow-ups.

Yes, our website is secure and we only share your information with your express consent. For more details, please see our Privacy Policy.

Email us at:
support@helpfullyyours.com
sales@helpfullyyours.com

Typically within a few minutes, and always within 48 hours.

We’re here to help. Please send your feedback or concerns to support@helpfullyyours.com.

Yes, and we’d love to hear from you!

Visit our Review Submission Form, or

Scan our Review QR code: